Verifying Your joye9 Account
Verification is how we protect your balance from being moved without your consent. It also keeps your withdrawal path clear — an unverified account can deposit and play, but payouts require a confirmed identity match. The process asks for a national ID or passport, a selfie for face match, and confirmation that the mobile wallet number on your account belongs to you.
Upload through the account settings page; our team reviews documents and updates your status. Once verified, your withdrawal limit increases and your account stays in good standing for the long run.
- Upload your NID or passport — A clear photo or scan of your national ID card or passport — front and back where applicable.
- Submit a selfie for face match — A current photo of yourself holding the document. This step confirms the document is yours.
- Confirm your wallet number — Verify that the bKash, Nagad or Rocket number on your account matches the wallet registered in your name.
- Wait for review confirmation — Our team processes submitted documents and notifies you via your registered number when verification is complete.